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Shipping Policy

Shipping Policy | Tuba Malik Jewels (TMJ)

At Tuba Malik Jewels, we take great care in delivering your products safely and efficiently. We partner only with reputed national and international courier services to ensure your jewelry reaches you securely.


1. Domestic Shipping (Pakistan)

We provide nationwide delivery through trusted courier partners from Monday to Saturday (9:00 AM – 7:00 PM). Please note that Sundays and public holidays are excluded from working days.

  • Cash on Delivery (COD): PKR 350 flat rate nationwide.

  • Estimated Delivery Time: 6–8 business working days.

  • Important Note: Delivery timelines may be affected by unforeseen circumstances such as extreme weather, strikes, or courier delays beyond our control.

Urgent Delivery via TCS

For customers who need their orders sooner:

  • Delivery Time: 1–2 working days.

  • Charges: PKR 600.

  • Payment: Online payment only (COD not available for urgent shipping).

  • To Arrange: Please contact us at 📞 +92 3075006000.


2. Order Cancellation Policy

We understand that plans can change, but due to our fast processing:

  • Cancellations are only accepted within 100 minutes of placing an order.

  • After this timeframe, orders enter the processing stage and cannot be cancelled.


3. International Shipping

For our global customers, we dispatch all packages through DHL or FedEx. Transit times are calculated from Monday to Saturday.

FeaturePolicy Details
Payment MethodDebit/Credit Card only (No COD)
Shipping ChargesVaries based on destination country
Customs & TaxesListed prices do not include import duties or taxes
Delivery Time15–20 working days (Approx. 4 weeks)

Note: We cannot guarantee exact delivery dates for international shipments as customs clearance procedures vary by country.


4. India Shipping Policy

We offer shipping to India with specific terms due to strict customs regulations:

  • Estimated Delivery: 3–6 weeks (can extend to 6–9 weeks depending on customs).

  • Tracking: Complete tracking details will be provided once dispatched.

  • Liability: TMJ is not responsible for packages delayed, held, or discarded by Indian customs authorities.

  • Risk: By placing an order for India, you acknowledge that you are ordering at your own risk.


5. Contact & Address Accuracy

To ensure a smooth delivery, customers must provide accurate information:

  • Required Details: Full address, Country code, Valid phone number, and Zip/Postal code.

  • Remote Areas: If your shipping address falls within a designated “Remote Area,” additional shipping charges may apply.